Information We Collect

We collect information that you provide directly to us when using our financial services and educational programs. This includes personal details necessary for account management, program enrollment, and service delivery.

We also automatically collect certain information about your device and how you interact with our services. This technical data helps us improve our platform and ensure security.

How We Use Your Information

Your information helps us deliver personalized financial education and maintain the quality of our services. We use data for legitimate business purposes that benefit your experience with elrasi-varicex.

• Delivering educational content and program materials tailored to your needs
• Processing enrollments and managing your account access
• Sending program updates and relevant financial insights
• Improving our services based on user feedback and behavior patterns
• Ensuring platform security and preventing unauthorized access
• Complying with Australian financial services regulations and reporting requirements

We may also use aggregated, non-personal data to understand trends and improve our educational offerings. This anonymous information cannot be traced back to individual users.

Information Sharing and Disclosure

elrasi-varicex maintains strict controls over information sharing. We work with carefully selected partners who help us deliver our services while maintaining your privacy.

All third-party partners are required to maintain the same privacy standards we uphold. We never allow partners to use your information for their own marketing purposes without your explicit consent.

Your Rights and Choices

Under Australian Privacy Principles, you have significant control over your personal information. We make it straightforward to exercise these rights through clear processes and responsive support.

• Access: Request copies of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request removal of your personal data, subject to legal requirements
• Portability: Receive your data in a structured, commonly used format
• Objection: Opt out of certain data processing activities
• Complaint: Lodge complaints with us or the Office of the Australian Information Commissioner

Data Security and Protection

We employ multiple layers of security to protect your information from unauthorized access, alteration, or disclosure. Our security measures are regularly updated to address emerging threats.

While we implement comprehensive security measures, we also encourage users to protect their account credentials and notify us immediately of any suspected unauthorized access.

Data Retention and International Transfers

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Australian law. Different types of information have specific retention schedules based on legal and business requirements.

• Account information: Maintained while your account is active plus 7 years for financial records
• Communication records: Kept for 3 years to support ongoing service improvements
• Technical logs: Automatically deleted after 12 months unless needed for security investigations
• Marketing preferences: Retained until you request removal or update your preferences

Some of our service providers operate internationally, but we ensure all data transfers comply with Australian Privacy Principles and include appropriate safeguards for your information.

Cookies and Online Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our content. You can control cookie settings through your browser preferences.

We also work with analytics providers to understand website usage patterns. This information is aggregated and cannot identify individual users. You can opt out of analytics tracking through your browser settings or by contacting us directly.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notifications and prominent website notices.

We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

Your continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may close your account or contact us to discuss your concerns.